Drawing Academy Customer Support
If you have any questions or need our help with your Drawing Academy membership, please contact
Please check below some points you might find useful before contacting our Customer Support Team:
SALES AND PAYMENTS
What methods of payment can be used?
We use 2Checkout service to process payments, it supports the following payment methods:
– American Express
– PIN debit cards with the Visa or MasterCard logo
– Debit cards with the Visa or MasterCard logo
How will my Academy membership fee payment will be displayed on a credit card statement?
The Drawing Academy fee payments are processed via 2Checkout and therefore your credit card statement will display the following line:
2CO Drawing Academy Course
Can I take a payment holiday?
No, the system doesn’t allow payment breaks.
Can I cancel my membership?
Yes, you can cancel your membership at any time. However, the course price will go up in the future and we cannot guarantee current low fees for you when you decide to re-enroll to the Drawing Academy course.
Can I re-enroll to the Drawing Academy course after cancellation?
Yes, you can. Please contact us for more details, we will be happy to provide you with the custom payment link. Please note, by the time you decide to re-join, the course price might be higher than fees you had previously.
What is the refund policy?
Please check the Sales and Refund Policy page for full details.
I forgot my login details.
If you remember your login name but forgot a password, you can reset the password at any time. An email with reset link will be sent to your mailbox promptly. If you have not received an email, please check your spam folder. Alternatively, email us with a password change request.
If you are not sure about your login name, please email us for support. Do not try to login with login details you are not sure about, as your account can be blocked by the system for 24 hours after several unsuccessful login attempts.
My account isn’t upgraded.
A recurring membership payment is charged monthly for three months. It might be a short delay between payment taking place and your account upgrade. Please be patient and allow a few hours for your account to be upgraded. In a case of more than 24-hour delay, please contact us.
A video lesson won’t play. What should I do?
We stream all video lessons from one of the fastest and reliable servers in the World. Despite our best efforts, there could be some possible issues out of our control:
– Your web browser might be out of date; please ensure you’re using up-to-date browser with upgraded plugins;
– Your broadband connection might be too slow; you may upgrade or use alternative internet connection;
– Do not load too many videos at once; it might slow down your downstreaming performance.
Are there any access limitations?
You can enjoy your videos and bonuses by logging into the Members’ area as many times as you wish. However, the system monitors your logins activity. If the system detects suspicious login behaviour, your account can be blocked for a certain period of time. To avoid being denied access, please make sure you keep your login details secure so that no strangers can abuse your membership.
If you have any login issues, please let us know by emailing
My access is blocked! What should I do?
We take the members’ area security seriously.
If your access has been blocked it is most likely that you have tried to login several times with an invalid or mistyped user name and/or password. In such case your IP will remain blocked for 24 hours. Please do not attempt to login before that period is over. Otherwise, you can block your access for another 24 hours. Please note, resetting your password in such a case would not unblock your access.
To avoid being blocked please follow these common sense measures:
– Upon creating an account, please choose a hard to guess user name and password. A password must be at least 8 characters long;
– Make a note of your login details and keep them secure;
– Please note, your user name and password are CaSe SENsiTive;
– If you copy/paste your login details to login, make sure you don’t copy additional spaces.
– If the system alerts you that your login is failed do not continue guessing your password, instead email and we will remind you of your correct login details.
If unfortunately, we could not unblock your IP during the 24-hour period it will be unblocked automatically the next day. Please be patient and use more care accessing your dashboard next time.
What if I have any other technical problems?
We provide all necessary customer support. Simply drop us a line at and we will be happy to help.